Privacy Policy

1. Who We Are

Cora Global Executive Travel & Tour Ltd ("Cora Global", "we", "us", "our") is a travel agency based in Lagos, Nigeria (CAC Registered, RC: 9496255). This Privacy Policy explains how we collect, use, store, and protect the personal information of visitors to our website and our clients.

We are committed to handling your data responsibly and in line with the Nigeria Data Protection Act 2023 (NDPA) and the principles of the Nigeria Data Protection Regulation (NDPR).

2. Information We Collect

Depending on how you interact with our website, we may collect:

• Contact details — full name, email address, phone number.
• Travel details — destination, travel dates, type of travel, number of entries, and any special requests you share with us.
• Visa & documentation details — where relevant to a visa assistance request, information such as passport validity or nationality that you choose to share with us in your message.
• Account information — if you create a customer account, your name, email, and a securely hashed password.
• Chat messages — conversations you have with our website chat assistant, including the page you were on when you messaged us.
• Technical information — such as login session cookies that keep you signed in while browsing.

We do not collect bank card numbers, passwords for other services, or government ID numbers through this website. Please do not share sensitive documents (like a scanned passport) through the chat widget or contact form — our team will provide a secure channel for that if it's needed to process your request.

3. How We Use Your Information

We use the information you provide to:

• Respond to your enquiries and provide travel, visa, or booking assistance.
• Process trip requests submitted through our forms and follow up with quotes or next steps.
• Manage your customer account, if you create one.
• Send you confirmation or status updates related to a request you made.
• Improve our website and services.

We do not sell or rent your personal information to third parties.

4. Cookies

Our website uses two types of cookies:

• Essential cookies — these keep the site working, mainly by keeping you securely logged in to your customer account or, for our staff, the admin dashboard. These are always active and can't be turned off, since the site won't function properly without them.
• Advertising cookies — where enabled, we may use tools like Meta (Facebook/Instagram) Pixel, Google Ads, TikTok Pixel, and X (Twitter) Pixel to understand which ads led visitors to our site, and to show relevant ads to people who've visited before. These only load if you click "Accept" on the cookie banner shown when you first visit — if you click "Decline," they never load.

You can change your choice at any time using the "Cookie Settings" link that appears in the bottom-left corner of the site after you've made a choice.

5. Sharing Your Information

We only share your information with:

• Our own staff, where needed to process your request.
• Service providers that help us operate the website, such as our email delivery provider (to send you notifications) and our AI chat assistant provider (to generate responses to your chat messages).
• Airlines, hotels, embassies, or visa processing bodies, but only where necessary to fulfil a booking or visa application you've asked us to help with.
• Advertising platforms (Meta/Facebook, Google, TikTok, X/Twitter), only if you've accepted advertising cookies, and only to the extent needed to measure and improve our ads.

We do not share your information with anyone else without your consent, unless required by law.

6. Data Storage & Security

Your information is stored in a secured database with access limited to authorized Cora Global staff. We take reasonable technical and organizational steps to protect your data from unauthorized access, loss, or misuse.

7. Data Retention

We keep your information for as long as necessary to provide our services, respond to your enquiry, or meet legal and recordkeeping obligations, after which it is securely deleted or anonymized.

8. Your Rights

You have the right to ask us what personal information we hold about you, request that we correct inaccurate information, or request that we delete your information, subject to any legal obligations we may have to retain it. To make a request, contact us using the details below.

9. Children's Privacy

Our website and services are not directed at children under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page will reflect the most recent revision.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

✉ hello@coraglobaltravels.com
☎ 08123433055 / 09130880553
📍 Shop H70, Road 3, Ikota Shopping Complex, VGC, Lekki, Lagos, Nigeria